Here you will find essential information about Wells Fargo Human Resources (HR) policies and other important corporate

 

Employee Assistance Services - wells fargo teamworks

 -Employee Assistance Services

Employee Assistance Services (EAS) are delivered through the internal Wells Fargo Employee Assistance Consulting (EAC)
team and through our vendor partner OptumHealth Employee Assistance Program (EAP).

- Wells Fargo Employee Assistance Consulting (EAC) consists of licensed behavioral health team members
who provide consultation and workgroup support to managers, HR professionals, and corporate partners for
behavioral health and risk concerns with workplace impact. The EAC team also provides direct support to team
members and leaders affected by robberies, threats, domestic violence, disasters, or critical incidents.
- OptumHealth Employee Assistance Program (EAP) offers confidential consultation and referral support to all
Wells Fargo team members and their household family members on a wide variety of personal and work-related
concerns. EAP consultants can also assist you in locating local mental health and substance abuse providers or
show you how to find those services on your own.

How Wells Fargo EAC works

The internal Wells Fargo EAC team provides consultation to managers, HR professionals, and corporate partners for
behavioral health and behavioral risk concerns that affect the workplace, including:
- Erratic and unusual changes in team member behavior
- Challenges associated with change
- Interpersonal effectiveness
- Workplace risk concerns:
    o Threats
    o Domestic violence
    o Robberies
- Recovery from disasters or critical incidents
- Fitness for duty

The internal EAC team also provides direct support to team members and managers personally affected by robberies,
threats, domestic violence, and disasters or critical incidents.

How OptumHealth EAP works

We all know that sometimes people need help in resolving personal and work-related difficulties. OptumHealth Employee
Assistance Program (EAP) consultants offer confidential EAP consultation and referral support for team members and their
household family members for a wide range of issues, including:

- Personal, relationship, and family difficulties
- Emotional concerns
- Alcohol and drug use
- Child abuse and domestic violence
- Health matters
- Grief and loss
- Stress resulting from financial or legal matters
- Career concerns
- Crisis support

EAP consultants are trained to help team members deal effectively with personal or work-related problems. Whether team
members contact an EAP consultant directly or a manager or HR professional refers a team member to the EAP, using the
EAP is voluntary.


Here's what can be expected from an EAP consultant:

- Help identifying and understanding concerns.
- Assistance in exploring options.
- Recommendations for effective solutions, which might include referrals to other resources.
All team members are eligible for EAP services, regardless of participation in a Wells Fargo health plan. There is no
cost to the team member for telephonic consultation. If an additional resource is needed, the team member’s financial
situation, health plan coverage, and available community resources are considered when making referrals and
recommendations. Costs associated with certain referrals (such as benefit copays) are the team member’s responsibility.

Confidentiality

Contact with the EAP is strictly confidential — exceptions to the confidentiality policy are made only when you give the EAP
explicit permission or when they are required by law. The EAP must report situations that are imminently life-threatening
or those that involve the abuse or neglect of a child or vulnerable adult.

Effect on your job

Using EAP will not adversely affect job or promotional opportunities. EAP records are kept separately from the Official
Personnel File and will be released only if required by valid legal process or operation of law.

However, working with EAP won’t protect team members from the consequences of unsatisfactory performance or violation
of the standards for workplace behavior.


Wells Fargo Employee Assistance Consulting (EAC) and EAP services provided by OptumHealth can be reached at 1-888-
327-0027. For TDD access for persons with hearing impairments, please call 1-877-411-0826. For additional information,
visit Employee Assistance Services (EAS) on Teamworks.

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